Shipping & Delivery Policy
- Shipping Overview
We deliver all products purchased through our website to customers within Kenya.
Our standard shipping fee is a flat rate of Ksh 350 per order, regardless of the product or order value, unless otherwise stated on the website.
- Shipping Cost
The standard shipping charge is:
- Flat-rate shipping: Ksh 350 per order
- Currency: Kenyan Shillings (KES)
- Delivery region: Kenya
Any applicable shipping charges will be displayed during the checkout process before an order is completed.
- Order Cut-Off Time
Orders placed by 4:00 PM East Africa Time (EAT) from Monday to Saturday will be processed according to our standard handling schedule.
Orders placed after the 4:00 PM EAT cut-off time may be processed on the next applicable business day.
- Order Handling Time
Our standard handling time is:
- Minimum handling time: 0 business days
- Maximum handling time: 1 business day
- Processing days: Monday to Saturday
Orders may be processed on the same day when placed within the applicable cut-off time.
- Delivery Transit Time
Once an order has been processed and handed over for delivery, the standard transit time is:
- Minimum transit time: 0 business days
- Maximum transit time: 1 business day
- Transit days: Monday to Saturday
- Total Delivery Time
The expected total delivery time, including order handling and transit, is:
0–2 business days
Delivery times are estimates and may vary depending on the delivery location, courier operations, traffic, weather, public holidays, or circumstances beyond our reasonable control.
- Delivery Days
Deliveries are made Monday to Saturday.
Orders and deliveries may be affected by public holidays or other circumstances that prevent normal delivery operations.
- Delivery Locations
We currently ship to customers within Kenya.
Customers are responsible for providing accurate and complete delivery information, including their name, phone number, physical location, and any other information required to facilitate successful delivery.
- Delivery Delays
Although we aim to meet the stated delivery timelines, delays may occasionally occur due to circumstances outside our control.
These may include:
- Incorrect or incomplete delivery information
- Difficulty contacting the customer
- Traffic or road conditions
- Weather conditions
- Courier or logistics disruptions
- Public holidays
- Events or circumstances beyond our reasonable control
Where applicable, customers may be contacted using the contact information provided when placing the order.
- Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable, unreachable, or has provided incorrect or incomplete delivery information, additional arrangements or delivery charges may apply where applicable.
Customers are encouraged to remain available on the provided phone number during the expected delivery period.
- Order Tracking
Where tracking information is available, customers may receive relevant delivery or tracking information after their order has been dispatched.
- Changes to Delivery Information
Customers should ensure that all delivery details are correct before completing an order.
If you need to change your delivery information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered the processing or delivery stage.
- Customer Responsibility
Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the order when required.
We are not responsible for delivery failures resulting from inaccurate, incomplete, or outdated information supplied by the customer.
- Contact
For questions regarding shipping or delivery, please contact us through the contact details provided on our website:
Website: shopstarglow.com
- Policy Updates
We reserve the right to update or modify this Shipping & Delivery Policy when necessary. Any changes will be published on this website and will apply from the effective date stated in the updated policy.
Address: The Bazaar Plaza, Moi Avenue, Nairobi, Kenya
Phone: +254 728 618 543
Email: sales@shopstarglow.com
Operating hours shown: Every day, 9:00 AM–5:00 PM