At Shop Star Glow, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to assist you.

🛍️ Return & Exchange Eligibility

• Time Frame: Returns or exchanges are accepted within 48 hrs of receiving your order.

• Condition: Items must be unused, unopened, and in their original packaging.

• Non-Returnable Items: For hygiene and safety reasons, certain items like opened cosmetics or skincare products cannot be returned unless defective.

🔄 How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer service team at sales@shopstarglow.com with your order number and reason for return.

2. Approval: Once your return is approved, we’ll provide instructions on how to send the item back.

3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

💰 Refunds

• Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

• Method: Refunds will be issued to the original payment method used during purchase.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Notify Us: Contact us within 48 hours of receiving the product.

2. Provide Evidence: Send clear photos of the damaged or incorrect item.

3. Resolution: We’ll arrange for a replacement or refund promptly.

📦 Cancellations

• Orders can be canceled within 12 hours of placement. After this period, the order may have already been processed and shipped.

For any further questions or assistance, please don’t hesitate to contact our customer service team. We’re here to ensure your shopping experience with Shop Star Glow is nothing short of stellar!