Terms & Conditions
Website: https://shopstarglow.com
Business: Shop Star Glow
Country: Kenya
Currency: Kenyan Shillings (KES)
- Introduction
These Terms & Conditions govern your use of the Shop Star Glow website and the purchase of products through our online store.
By accessing or using this website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
- About Shop Star Glow
Shop Star Glow operates an online store serving customers within Kenya.
Our contact details are:
Address: The Bazaar Plaza, Moi Avenue, Nairobi, Kenya
Phone: +254 728 618 543
Email: sales@shopstarglow.com
- Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the website are accurate.
However, product colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors, update product information, and modify product availability without prior notice.
- Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we will notify the customer and may provide an appropriate alternative or refund where applicable.
- Prices and Currency
All prices displayed on the website are in Kenyan Shillings (KES) unless otherwise stated.
We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed at the applicable price, except where an obvious pricing error has occurred.
- Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is subject to acceptance and product availability.
We reserve the right to decline or cancel an order where necessary, including where there is an apparent pricing error, suspected fraudulent activity, inaccurate information, or product unavailability.
- Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This includes, where applicable:
- Full name
- Telephone number
- Email address
- Delivery address
- Any other information required to process and deliver the order
We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.
- Payment
Payments for orders may be made using the payment methods made available on the website.
Where applicable, Shop Star Glow accepts M-Pesa and Cash.
Orders may be subject to payment verification before processing.
- Shipping and Delivery
Shop Star Glow ships products within Kenya.
The standard shipping fee is a flat rate of Ksh 350 per order.
Orders placed by 4:00 PM East Africa Time (EAT) are processed according to our applicable handling schedule.
Our standard estimated delivery timeline is 0–2 business days, with handling and transit taking place Monday to Saturday.
Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including traffic, weather, courier delays, public holidays, or incorrect delivery information.
For complete information, customers should refer to our Shipping & Delivery Policy.
- Returns, Exchanges and Refunds
Shop Star Glow accepts returns for defective products only.
The return window is 7 days from the date the customer receives the product.
Eligible defective products may be returned in-store or through the applicable method used to send the product.
We accept exchanges for eligible defective products, subject to product availability.
Approved refunds will be processed within 7 days after the returned product has been received and assessed.
For complete information, please refer to our Return & Refund Policy.
- Customized or Personalized Products
Customized or personalized products may only be returned where they are defective.
A correctly produced customized or personalized product that is no longer wanted or is subject to a change of mind may not qualify for a return or refund.
- Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the security or proper operation of the website.
- Copy, reproduce, modify, or distribute website content without appropriate authorization.
- Use the website in a manner that may damage, disable, or impair its operation.
- Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, images, logos, product information, designs, and other materials, belongs to or is used by Shop Star Glow with appropriate rights.
You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior authorization.
- Third-Party Services
The website may use third-party services, including payment processors, delivery providers, hosting providers, analytics services, or other service providers.
Third-party services may operate under their own terms and policies. Shop Star Glow is not responsible for matters outside its reasonable control arising from third-party services.
- Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents, or other circumstances beyond our reasonable control.
- Limitation of Liability
To the extent permitted by applicable law, Shop Star Glow will not be responsible for losses or damages resulting from circumstances beyond our reasonable control.
This may include delivery delays, service interruptions, technical failures, third-party service disruptions, or events that could not reasonably have been prevented.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
- Privacy
Your use of this website may involve the collection and processing of personal information required to provide our products and services.
For information about how personal information is handled, please refer to our Privacy Policy.
- Changes to These Terms
Shop Star Glow reserves the right to update or modify these Terms & Conditions when necessary.
Updated terms will be published on this website. Your continued use of the website after updated terms have been published constitutes acceptance of the updated Terms & Conditions.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Kenya.
Any disputes arising from the use of this website or the purchase of products shall be handled in accordance with applicable Kenyan law.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Shop Star Glow
Address: The Bazaar Plaza, Moi Avenue, Nairobi, Kenya
Phone: +254 728 618 543
Email: sales@shopstarglow.com
Website: https://shopstarglow.com