FREQUENTLY ASKED QUESTIONS

Do you have a physical store?
No, we do not have a physical store.
We operate entirely online, allowing you to conveniently order our products through our website or by sending us a direct message on Instagram.
This way, you can enjoy the convenience of shopping from anywhere in the country through our online platform.

Do you ship countrywide?

Yes, we deliver all across Kenya. Shipping fees apply and will be calculated at checkout. We also offer discounts and promotions throughout the year, so be sure to follow us for the latest deals!

We also ship to Uganda, Tanzania, and Rwanda.

How long will it take to get my order?
Delivery times depend on your location. Once processed, orders typically take 1-3 business days to arrive.
For Instagram orders, delivery information will be sent via direct message.
For website orders, you will receive delivery details in your confirmation email/ Text.

What shipping carriers do you use?
We work with a range of trusted local courier partners to ensure your order is delivered safely and on time. The specific carrier may vary depending on your location and the nature of the shipment.

Do you have a pickup location?
Yes, we do!
You can conveniently pick up your order at our location in Nairobi CBD, at Bazaar Plaza.

How do i find my right foundation color shade?
Looking for your perfect makeup match?
Discover the products that suit you best—click the link below to get started:
[Click here]

Where do you get your Products from?
We have a dedicated team in the United States that handles all our sourcing. Every product we offer is sourced directly from American manufacturers and suppliers, ensuring consistent quality and reliability. This allows us to provide our customers with high-quality items they can trust.

How long do pre-orders take?
Pre-orders typically take 10 to 12 days to arrive in Kenya from the day our team in the U.S. dispatches the shipment. We’ll keep you updated every step of the way to ensure a smooth delivery process.