Terms and Conditions for Shop Star Glow
Welcome to Shop Star Glow! Please review the following Terms and Conditions carefully before using our website or placing an order.
1. Acceptance of Terms
By accessing or using Shop Star Glow’s website, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.
2. Products and Pricing
All product descriptions, prices, and availability are subject to change without notice. We strive for accuracy, but occasionally errors may occur. Shop Star Glow reserves the right to correct any inaccuracies and cancel orders based on such corrections.
3. Orders and Payment
- Orders placed on the website are subject to acceptance and availability.
- Payment must be made through approved methods: Visa, MasterCard, M-Pesa, PayPal, and direct bank transfers.
- Full payment is required before dispatch.
4. Shipping and Delivery
- We provide nationwide delivery within Kenya.
- Estimated delivery times:
- Nairobi: 24-48 hours.
- Outside Nairobi: 2-5 business days.
- Customers will receive tracking details upon dispatch.
5. Returns and Refunds
- Returns are accepted within 7 days of receipt if products are unopened, unused, and in original packaging.
- Refunds are processed within 5-7 business days of receiving returned items.
- Defective or incorrect products must be reported within 48 hours of receipt.
6. Intellectual Property
All content on Shop Star Glow, including text, images, logos, and product descriptions, is the property of Shop Star Glow and protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
7. Limitation of Liability
Shop Star Glow shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use products purchased from our website.
8. Privacy
Your personal information is securely stored and handled according to our Privacy Policy. By using our website, you consent to this handling.
9. Amendments
Shop Star Glow reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
10. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these terms shall be resolved within the jurisdiction of Kenyan courts.
Contact Us
For questions regarding these Terms and Conditions, please contact us at:
- Email: support@shopstarglow.com
- Phone: +254 728 618543
- Address: The Bazaar Plaza, Moi Avenue, Nairobi, Kenya